Following are the other categories for which you contacted our support. Please refer the links provided which will help you.
1. How to Questions -> Refer here
2. Troubleshooting guide for Startup issues, Upgrade failure, Backup/Restore and Login issues -> Refer here
3. Take a look at our forums as the your question may have already been asked by someone else - Refer here
4. Take a look at the issues fixed in our older versions -> Refer here
5. To know about our Known Issues in the product -> Refer here
6. Need Help Documents -> Refer here
7. Need Installation Guide -> Refer here
8. If you are facing a new issue, please provide us with the following details which will help us troubleshoot the issue faster:
1. Build number of the product. You can find this using the 'About' link present at the top-right corner of your screen after you login to ServiceDesk Plus - MSP
2. The browser you are using and the browser version
3. The database you are using
4. Go to the 'Support' tab and generate a 'Support File' immediately after encountering the issue. This file will contain the error-trace that will help us debug the issue
5. If you think you are facing any script errors, send us a screenshot of the browser page
If it has been a while since you encountered the issue, please recreate the issue and generate the support file since support log files are recycled.
If you are unable to login to the application, navigate to <Product Home>/server/default folder and zip the 'log' folder and send it to us.
If your attachments are more than 10MB, use the following link to upload the files: http://bonitas.zohocorp.com/upload/index.jsp
Select the product as 'ServiceDesk Plus MSP' and fill the other relevant details.
In case of an emergency, feel free to call our direct DID number +1-408-352-9131
Our Support Email Address: sdpmsp@manageengine.com
Assuring you of our best support always,
ServiceDesk Plus - MSP Support Team