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Upgrade Instructions

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Steps for upgrading ServiceDeskPlus-MSP in Windows

The following instructions is to upgrade ServiceDesk Plus MSP.
Step 1: Stop ManageEngine ServiceDesk Plus MSP service.
Step 2: It is recommended to take a backup of the existing build. 
From command prompt, move to [ServiceDesk Plus MSP-Home]\bin directory and execute backUpData.bat. This will start the backup.
 

cmd>[ServiceDesk Plus MSP Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus MSP Home -> C:\ManageEngine\ServiceDeskPlus-Msp

 
NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus MSP Home directory.
Step 3: Download the hotfix or ppm file from the link provided below,
Step 4: Go to [ServiceDesk Plus MSP Home]\bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.

cmd> UpdateManager.bat 

Step 5: A dialog box recommending you to take a backup appears. If you have already taken a backup (as instructed in Step 2), then you may skip this backup process. 

Note: If you are planning on performing multiple upgrades, please make sure to start and stop the application once after successfully applying a service pack, make a backup of this upgraded version and then proceed with the next service pack.



Steps for upgrading ServiceDeskPlus-MSP in Linux

Here are the detailed instructions for upgrade.

Step 1: Shut down ManageEngine ServiceDesk Plus MSP  Server.
Step 2: Take a backup of the existing build.
The steps to take a backup of the data in Linux is given below,
Go to the installation folder. [The default installation folder is /opt/ManageEngine/ServiceDeskPlus-Msp/. The installation folder will now be referred as ServiceDesk Plus MSP -Home] and invoke the backUpData.sh script

# cd [ServiceDesk Plus MSP -Home]/bin

# sh backUpData.sh

This will take a backup of the existing configuration and the backup data will be stored under 
[ServiceDesk Plus MSP -Home]/backup/BackUp_Version_MONdd_yyyy_hh_mm/
BackUp_Version_MONdd_yyyy_hh_mm.data
An example would be,
/opt/ManageEngine/ServiceDeskPlus-Msp/BackUp_5501_AUG15_2006_17_32/
BackUp_sdp_5501_AUG15_2006_17_32.data

Step 3: Download the hotfix or ppm from the link mentioned below,
Step 4: Run the script UpdateManager.sh in the <ServiceDeskPlus-MSP_Home>/bin folder. From the Update Manager tool click "Browse" to select the Service Pack file and then click "Install...". Follow the on-screen instructions to apply the Service Pack / Hotfix.
Step 5: Once the upgrade is complete, start ServiceDesk Plus MSP  Server. 

Command line option to apply a patch in Linux

Step 1: Take a backup of the existing build.
The steps to take a backup of the data in Linux is given below,
Go to the installation folder. [The default installation folder is /opt/ManageEngine/ServiceDeskPlus-Msp/. The installation folder will now be referred as ServiceDesk Plus MSP -Home] and invoke the backUpData.sh script

# cd [ServiceDesk Plus MSP -Home]/bin

# sh backUpData.sh

This will take a backup of the existing configuration and the backup data will be stored under 
[ServiceDesk Plus MSP -Home]/backup/BackUp_Version_MONdd_yyyy_hh_mm/
BackUp_Version_MONdd_yyyy_hh_mm.data
An example would be,
/opt/ManageEngine/ServiceDeskPlus-Msp/BackUp_5501_AUG15_2006_17_32/
BackUp_sdp_5501_AUG15_2006_17_32.data

Step 2: To install a patch from console or command line,
Easiest option:

sh UpdateManager.sh -c

And it will guide the user through the steps.
Here are the other options:

sh UpdateManager.sh -u server/default/conf -c -option i -ppmPath <Patch file path including patch file name> -h <Product Home>

To uninstall a patch: 

sh UpdateManager.sh -u server/default/conf -c -option u -h <Product Home> -version <Patch version>

To view installed patch versions: 

sh UpdateManager.sh -u server/default/conf -c -option v -h <Product Home>

To run UPDATEMANGER.bat from console mode: 

UpdateManager.sh -c -option i ppmPath <Path where PPM is downloaded> -h C:\ManageEngine\ServiceDeskPlus-Msp 





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